Keeping the customer in mind at all times, we make the quality of our products and services our highest priority.

From the quality-assurance efforts of each employee to the quality of our company as a whole, we devote ourselves to creating products and services that please our customers and earn their trust.

 

1. We will solve problems by directly observing all of our operations and processes.

2. We will quickly complete the Plan, Do, Check & Act (PDCA) cycle in all situations.

3. We will thoroughly analyze any failures, and establish procedures based on that

    analysis, so that mistakes are never repeated.

4. We will proactively consider our customers' satisfaction so they will genuinely  

    prefer purchasing Key-tek products and feel confident using them.

5. We will seize the opportunity presented by customer comments and complaints to

    inform our decisions when designing new products.

6. We will readily report even negative information.

7. We will foster a climate in which attention is paid to even the most commonplace

    events.

 

1. Members of the Key-tek group work in unison guided by the concepts contained

    in the Management Philosophy.

2. Most notably, we have emphasized the importance of developing comprehensive

    customer service by putting ourselves in the customers' position.

3. Under the intensely competitive market conditions of recent years, the world's

    foremost companies have begun looking beyond just the quality of their products

    Many companies have experienced problems with their management quality,

    some of which have been serious enough to threaten their companies' existence.

    Thankfully, the awareness of these problems by Key-tek has prevented any as

    incidents from having major ramifications. Rather than viewing serious problems 

    someone else's concern, we have taken the opportunity to perform a self-

    examination of our company.

4. To provide an even firmer foundation for the quality concepts contained in the

    Management Philosophy, we have decided to create a new Quality Philosophy.

5. The establishment of this Quality Philosophy is intended to further solidify our

    overall quality efforts. We will use this Quality Philosophy as one of two pillars of

    a program to achieve the state of our company delineated in the Management

    Philosophy.

 

 

The Quality Philosophy includes the phrase "keeping the customer in mind..." to indicate that each member of the company must consider customer satisfaction in every aspect of their duties. We should approach our work from the customer's perspective by imagining all possible situations in which the customer would use our products and services. In addition, we should view all situations from a variety of angles to successfully anticipate what problems might occur and propose effective solutions to them. All of our efforts should make quality the top priority so our customers can enjoy using our products and services with absolute confidence.

 

We recognize that the ultimate satisfaction of our customers results from ensuring a low cost of ownership of our products and use of our services, both before and after purchase. In addition, we must use our valuable skills and experience to create a reasonable profit and assure growth for the company as we develop our products and services. The very nature of Key-tek's quality is informed by this dedication to customer satisfaction and maximized use of our employee assets.

 

This describes the desire within each member to place themselves in the customer's position and to always act with the customer's best interest mind as we perform our duties. And because mistakes are human, we will follow the rules and systems designed to prevent them and provide for efficient operation of our company. In addition, it is important for each of us to approach our job with a positive attitude and to carefully consider every action we take. And rather than submit passively to the established systems, each of us must actively endeavor to address quality issues ourselves and never pass them along to the next person in the process.

 

The quality of our company is comprised of the spirit inherent in each of us to devote ourselves to continuous quality improvement. In making quality our top concern, and by maintaining a climate where information that is contrary to the customers' best interest immediately reaches the top levels of management, we will improve the quality of our company as a whole.

 

If we constantly increase our company-wide devotion to quality improvement, we will:

1) address problems while they are still small,

2) minimize inconvenience to our customers,

3) earn our customers' trust.

The result will be customers that are as devoted to Key-TEK as we are to them.